SYSTEMS
INSTALLATION
In response to our
customers' varied requirements, we have two standard installation packages, plus custom
offerings, to assure you get your new System Wizards client systems up and running
quickly. Our installation packages provide you with a choice of service plans ranging from
system set up and test to comprehensive install/de-install with user data transfer.
Note: Click on
service title below to access the Installation Statement of Work
Our PC Install
Service includes an external quality inspection, new system installation, as well as
external peripheral (local printer included) and network printer connection (for an
existing printer).
PC Install + Data
Transfer is System Wizard's most complete installation offering. We will provide the
same services as in the Basic Installation plus we will migrate 1GB of data and de-install
your old system.
| System Wizards Server/Desktop/Notebook/Workstation Installation - Feature Comparison |
| Key Features |
PC Install |
PC Install + Data Transfer |
| Unpack system & components |
Y |
Y |
| Conduct external quality inspection |
Y |
Y |
| Set up and connect peripherals2 (monitor, mouse, keyboard, and
network cable) |
Y |
Y |
| Power-up and bring system to installed OS / Dos prompt |
Y |
Y |
| Enter customer-supplied TCP/IP Address (if applicable) |
Y |
Y |
| Bring system up to network login screen |
Y |
Y |
| Remove all installation packaging to customer-designated area within the
same building, or arrange for customer removal |
Y |
Y |
| Installation of up to three external peripherals (local printer included) |
Y |
Y |
| Re-mapping to network printer |
Y |
Y |
| Perform user data transfer |
|
1GB |
| Disconnect components of old system or printer |
|
Y |
| Pack up de-installed equipment |
|
Y |
| Remove de-installed equipment |
|
Y |
|
If the above
services do not fit your needs, please contact your sales representative for assistance
with a custom bid.
Why
System Wizards Installation
Services?
- Minimizing start-up time for the new System
Wizards system with a consistent, proven installation process
- Helping to prevent potential problems through
quality inspections
- Enabling you to focus key internal resources
on more strategic projects
- Helping to lower Total Cost of Ownership by
eliminating or reducing your investment in training, travel, installation scheduling, and
the actual system installation
Installation
Coordination
- Installations will be done during the hours
of local customer time 8:00 am to 6:00 pm, Monday through Friday, excluding holidays.
(After-hours and weekend installation is available on a custom basis.)
- At the time of purchase of an installation
service, the System Wizards Sales Representative will need to verify your "ship
to" information. Please be prepared to provide the name, phone number and email
address of the person within your organization with whom we can coordinate the
installation. This will help to make sure that your installation proceeds with increased
efficiency.
- Within 24 hours of your System Wizards
product shipping, System Wizards will attempt to contact you to confirm the contact
information and review the specifics of the installation service. Once contact has been
made, the installer will be notified.
- The installer will initiate contact with you
within 24 hours to schedule the installation.
- Our goal is for the installer to arrive at
your site within 3 to 5 days from the date they receive notification or on the agreed upon
date.
- Multi-product orders will be scheduled based
on the shipment date of the last product shipped to ensure a fully integrated on-site
installation of your new system.
Customer
Responsibilities and Notes
- The customer must place the System Wizards
products in the immediate area (cubicle/desk) in which the products are to be installed.
- The customer must ensure that the required
power outlets have been installed.
- If the system or printer to be installed will
be connected to your network, you must provide the installer(s) with the necessary network
configuration (i.e., TCP/IP address) when the installer arrives on-site.
- Services include removal of packaging to a
customer-designated area within the building that the installation takes place, or the
customer must arrange for the removal. You must explain to the installer where the trash
will be removed.
- These services do not include installation of
products nor application activity not specifically mentioned.
- System Wizards installation services are for
System Wizards products only.
- For responsibilities related to Data
Transfer, see the Comprehensive Installation Statement of Work.
- Please ensure that you have carefully
reviewed the Customer Responsibilities specified in the Statements of Work for the
installation services you have purchased.
Customer
Escalation Procedures
If at any time
during the installation process you have questions or concerns, please contact your System
Wizards Sales Representative or System Wizards Tech Support at 303-216-1908. You should
have your original sales order number available and/or your system Service Tag Serial #
(the 5-7 digit alphanumeric #).
Installation
Statements of Work
Server/Desktop/Notebook/Workstation
Installation
PC
Installation & Data Transfer
Comprehensive Installation Service
Basic System Set-Up
Basic System Set-Up with Local Printer
Peripheral Installation |
