Certified Technicians

   Technology Solutions  

Hardware Maintenance Services
Contract Maintenance/Preferred Client
Remedial Maintenance/Preventative Maintenance
Time & Materials Maintenance/Special Project

Upgrade & Installation Services
Hardware Product Installation
Hardware Upgrade Installation
Hardware Configuration Assistance

Relocation Planning & Support Services
Planning & Preparation
De-installation at Existing Location
Reinstallation at New Location

Technology Planning and Implementation

Command Technologies’ “Discovery Process” provides our clients with a detailed analysis of their existing computing environment, business computing requirements, technology alternatives, and a detailed implementation plan designed to address specific client objectives to improve their computing environment.  Our “Discovery Process” is most appropriate for a client that has identified the business need to improve their computing capabilities.  

Systems Engineering (Assessment & Discovery Process)

• Define Current/Target Environment
• Perform Gap Analysis
• Develop Migration Strategy
• Create Implementation Plan 

Infrastructure (Design & Implementation)

• Technical Process Improvement 
• LAN/WAN
• Servers/Workstations
• Desktop
• Groupware
• Internet Connectivity
• Plan/Implement Network Backup
• Plan/Implement Anti-Virus Strategy 

Security (Protect Information Assets)

• Network
• Desktop
• Firewall
• Anti-Virus
• Physical Access
• Disaster Recovery Planning

 Client Benefits

1. Obtain a definition of the current environment and opportunities.

2. Provides an opportunity to evaluate technology alternatives prior to acquisition.

3. Retain control of priorities, schedules and costs.

Technology Support Services - Command On Demand!

Command On Demand is a cost-effective, non-traditional approach to technical consulting and support services that provides expertise on a part-time basis.  We can provide you with support services when you need them and on a budget your company can afford.    

           1 One to five days per week      1 One week per month

           1 Project duration                      1 Full-time as required  

Support (Maximize Productivity & Maintain/Manage Environment)

Desktop

• Help Desk Services
• Application Support
• Diagnose/Resolve Systems Issues
• “Hands-on” User Training

Infrastructure

• Install/Relocate PC’s
• Plan/Implement Equipment Upgrade Strategy
• Install/Upgrade/Maintain Software

Network Systems Administration

• Administer Network & Applications Security
• Add/Change/Delete User’s Network & Internet Access
• Manage Scheduled Network Backup
• Monitor Network & Desktop Performance
• Maintain Anti-Virus 
• Monitor Systems Logs for Problems

 Client Benefits

1. We become the expert on your specific environment.

2. The same Command consultant will provide all support services.

3. Your consultants backup is the entire Command Technologies organization.

4. Our consultant’s are cross-trained, at no cost to you, to ensure continuity of services.

5. Each site will have a L3 Engineer available, if needed, to support your assigned L2 Technician.

6. Our escalation procedures ensure timely resolution of all technical issues.

7. Command Technologies is always available, independent resources might not be.

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